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Podcast 179: How to Improve Sales in Restaurants and Cafes

I’ve followed Bob Phibbs the Retail Doctor for quite a few years – he writes terrific articles about all aspects of retail: trends, sales improvement, customer service and employee training. He’s also...

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Podcast 181: Automating Your Restaurant to Improve Efficiency & Cut Costs

Why automate? Not because we want to be robots, but it can make replies and communication faster and more reliable. And it also keeps labour costs down. It won’t replace warm smiles and a human voice,...

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Podcast 189: Talking about Italian Restaurant Success

In this interview, Ken Burgin talks with Tony Percuoco, one of Australia’s leading Italian restaurateurs. He and his brothers have opened a number of highly-regarded restaurants in Sydney, Brisbane...

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Podcast 192: Talking About Branding, Menus and Marketing

It was great to talk with restaurant marketing expert Charlie Hopper about what’s working for smart operators, and how we all need to double down to stay ahead of the competition. He recently...

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Podcast 205: How to Modernise Your Wine Training for More Sales

Traditional wine training with serious faces and tasting notes doesn’t quite cut it in 2016 – employees don’t find it inspiring, and customers want better information and enthusiastic recommendations....

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Podcast 208: How to Veganise Your Menu – Food With Style

How things have changed – instead of being a fringe request that’s ignored by most restaurants, vegan and vegetarian food is now a popular choice. A recent survey in Australia found 1 in 9 people...

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Podcast 211: Successful Public Relations for Restaurants

Have you noticed how some bars and restaurants are constantly in the news, or a chef is being quoted and making a name for herself? Chances are a public relations person is helping to get their story...

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Podcast 219: How AirBnB Can Be Used by Restaurants & Cafes To Gain More...

Chances are you’ve stayed with the popular accommodation service AirBnB, either locally or overseas. It’s popularity is growing, and unlike hotels, the hosts generally don’t offer meals and try to...

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Podcast 220: 10 ‘Old’ Marketing Methods That Still Work

Social media and online activity are essential parts of your marketing mix, but don’t overlook the many ‘old fashioned’ ways to attract and delight customers. These tried and tested methods attract...

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Podcast 222: Success Interview with a Sydney Cafe Entrepreneur

Some of the most popular Profitable Hospitality podcasts are interviews with successful cafe and restaurant owners. Entrepreneurs who are tuned into customer desires, ready to take risks, keep a sharp...

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